UK Water Industry Research Limited (UKWIR) is a not-for-profit organisation based in London, carrying out research on behalf of the water industry since 1993. Our members are the water and wastewater companies of the UK and Ireland.
UKWIR will be the controller of the personal data which Spring collects from or about you. This means that we are responsible for deciding how we hold and use personal data about you and that we are required to provide you with the information contained in this policy.
Please read it carefully to understand how we will use your personal data and the rights you have in relation to it. If you have any queries about how we use your personal data or otherwise about the contents of this policy, you can contact us using the details provided in the ‘Contacting Us’ section at the end of this policy.
What personal data do we collect about you and how do we use it?
Depending on how and why you interact with us, we will collect the following information about you:
- If you contact us by email, telephone or post or otherwise, or by filling in forms, or otherwise participate in the interactive features of our website. This includes information you provide when you register to use our website, or register to receive notifications, newsletters or updates from us.
- When you provide feedback or participate in our surveys or when you search or interact with our website and when you report a problem on our website.
- When you submit an idea to the Spring Innovation Challenge process through the Spring platform.
- Information we collect about you: We will collect information when you visit our websites including via cookies, such as your IP address and browser type.
- We may also process information collected via our website in order to improve our website or our services for the benefit of our members/stakeholders, to ensure that content on our website is presented in the most effective manner for you and your computer or device, and to give you the best website experience. This includes the use of Google Analytics to analyse the performance of our website, including how many visitors we have, their geographical location, the pages they visit and the time and date of their visit.
- We may process your personal data to notify you about changes to our services and/or the terms on which the services are provided, to identify and prevent fraud, if we are required to do so by law (or if we reasonably believe we are required to do so by law), and to the extent it is necessary for the proper operation of our systems, to protect us/our members, or for the enforcement of our terms.
- Photographs/Video Recording – We may take photographs or record video footage at our events in order to use them in our publications, such as on our website, in our social media (such as Twitter or LinkedIn) in our newsletters (or other communications) or at conferences or events. You will be notified in advance of any photography/filming taking place and will be given the opportunity to be excluded from it if you prefer. We will not use any photographs or video footage which focuses on particular individuals unless we have obtained their consent to this in advance.
Who is your personal data shared with?
We may disclose your personal data to:
- Our communications provider, Create51 (www.create51.com), who may send out mailings on our behalf or assist us with the creation and publication of our promotional materials, for example, by taking photographs/recording video footage for us at events and/or using them to create or to publish promotional content.
- Where we are required to disclose or share your personal data in order to comply with a legal obligation, to protect the rights, property or safety of Spring, our members or others. This may include exchanging information with organisations for the purposes of fraud protection.
- Spring Innovation Challenge Judges, who will assess ideas on our behalf, when you have submitted an idea through the Spring platform for the Spring Innovation Challenge.
Storage of your personal data
We maintain up-to-date records of the personal information we hold and will only use and store it for as long as it is required for the purposes it was collected for, as set out above in this policy and for as long as we are required to keep it for legal purposes.How long your personal information will be stored depends on the specific information in question and what it is being used for. We continually review what information we hold and delete what is no longer required.If you have a query about how long we retain your personal data for, please contact us using the details contained in the ‘Contacting Us’ section at the end of this policy.
Safeguarding your personal data
We take the protection of your personal data very seriously. We have established appropriate technical and organisational procedures, systems and processes to ensure that your data is stored securely, whether in paper or electronic form.However, we cannot guarantee the security of any information you send to us by email or via our website.
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You have the following rights (unless exemptions apply), which can be exercised by contacting us using the details provided in the ‘Contacting Us’ section below.The right to:
- request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it;
- request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected or completed;
- request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have exercised your right to object to processing (see below);
- request the restriction of processing of your personal data. This enables you to ask us to suspend the processing of personal data about you, for example if you want us to establish its accuracy or the reason for processing it; and
- request a copy of your personal data which you have provided to us, in a structured, commonly used and machine-readable format and the right to transfer it, or to require us to transfer it directly, to another controller.
You also have the right to object to the processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal data for direct marketing purposes.
You will not usually have to pay a fee to access your personal data (or to exercise any of the other rights above). However, we may charge a reasonable fee if your request is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
We may request specific information from you to help us to confirm your identity before you exercise any of the rights above. This is another appropriate security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
Where we have relied on your consent to use your personal data, you can withdraw this consent at any time by getting in touch with us using the details provided in the “Contacting Us” section below. We will stop using your personal data as soon as we can following your request, unless we have another legal basis to use it.
If you are unhappy about how your personal data has been used, please contact us using the details provided in the ‘Contacting Us’ section below. You also have a right to complain to the supervisory authority, which in the United Kingdom is the Information Commissioner’s Office https://ico.org.uk/, which regulates the processing of personal data.
If you have any queries about this policy or our use of your personal data or you would like to exercise any of the rights described in the ‘Your Rights’ section above, please contact us at: